#Southwest airlines cancelled flights how to#
Southwest cancel or delay your flight?: Here's what airlines owe you (and how to get it) What happened: Southwest president says nothing nefarious behind flight cancellations, airline eyes holiday travel cuts (Southwest told many passengers it would take a couple days to get them on another flight.) They are in addition to the refunds or flight credits airlines are required to pay when they cancel flights and passengers reject the airline's rebooking options or none is available. The LUV vouchers – Southwest's stock ticker symbol is LUV and it's based at Love Field in Texas – are a goodwill gesture. Southwest has been quietly doling out vouchers in varying amounts to passengers it stranded last weekend when it canceled as many as 30% of its flights. "We're so sorry for the disappointment this disruption caused and want a chance to make it up to you." "We know things didn't go as planned when traveling," began another. "You matter to us," one began. "We hope this LUV Voucher will allow our paths to cross again soon so we can have a better experience." The customer emails from Southwest Airlines struck an apologetic tone this week. Southwest decides reimbursement for other expenses on a case-by-case basis, said Southwest spokesperson Brandy King.The airline is not disclosing specifics on how it decides the amount per passenger, but travelers so far have seen vouchers from $100 to $250.
The vouchers for future travel are in addition to refunds for canceled flights.Southwest has been quietly doling out goodwill vouchers in varying amounts to passengers it stranded last weekend.
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